Frequently Asked Questions

We offer regular and expedited shipping worldwide. Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.

Of course we do. Please check out our international import tax info here. Most countries impose local sales tax, fees or duty on international imports and you are responsible for paying for these charges upon delivery. Deliveries refused due to customs charges will not be refunded
We’re located on both sides of the big pond to bring our products closer to your you. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. The shipping speed will depend on the shipping option you pick during the checkout.
You certainly will be able to track your packages if you pick a shipping option with tracking during checkout.
All of our products are made-to-order and we only accept returns for misprinted/damaged/defective items. Any claims for misprinted/damaged/defective items must be submitted within 1 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.